.Thomas Defty, 53, and partner Denise Head, bought Panasonic TV in 2012
- .They thought the five-year warranty would cover any problems they had
- .Later they noticed shadowing had appeared on the 42-inch flat screen
- .But Panasonic refused to fix it as they put that down to couple's smoking
- .Mr Defty described the decision as being 'disgraceful' and 'wrong'
A couple have been left fuming after Panasonic refused to fix their £800 42-inch television because damage to the flat-screen had been caused by their smoking.
Thomas Defty, 53, and partner Denise Head, 60, bought the TV in 2012 and thought the five-year warranty would cover any problems they encountered.
They later noticed shadowing had appeared on the screen which affected the quality - but Panasonic put that down to the couple's smoking and said this was not covered under guarantee.
Mr Defty described the decision as 'disgraceful' and vowed to never buy 'another thing from Panasonic again'.
Evidence: Mr Defty holds up the five-year guarantee certificate that Panasonic refused to agree to, as they said the TV had been damaged by the couple's smoking
Furious: Thomas Defty, 53, (pictured) and his partner bought their TV in 2012 but Panasonic have refused to fix the shadowing on their screen as the company said it was caused by their smoking
'Disgraceful': The 53-year-old said he would never buy another item from Panasonic following his problems
The 53-year-old, from Seaham in Co Durham, said: 'Me and Denise smoke. We have about 20 a day, but we're not in the same room all day and we have the window open, so it's not a smoke-filled room.'
After the shadows started creeping onto the screen, Mr Defty sent pictures to the TV manufacturer.
A couple have been left fuming after Panasonic refused to fix their £800 42-inch television because damage to the flat-screen had been caused by their smoking.
Thomas Defty, 53, and partner Denise Head, 60, bought the TV in 2012 and thought the five-year warranty would cover any problems they encountered.
They later noticed shadowing had appeared on the screen which affected the quality - but Panasonic put that down to the couple's smoking and said this was not covered under guarantee.
Mr Defty described the decision as 'disgraceful' and vowed to never buy 'another thing from Panasonic again'.
Evidence: Mr Defty holds up the five-year guarantee certificate that Panasonic refused to agree to, as they said the TV had been damaged by the couple's smoking
Furious: Thomas Defty, 53, (pictured) and his partner bought their TV in 2012 but Panasonic have refused to fix the shadowing on their screen as the company said it was caused by their smoking
'Disgraceful': The 53-year-old said he would never buy another item from Panasonic following his problems
The 53-year-old, from Seaham in Co Durham, said: 'Me and Denise smoke. We have about 20 a day, but we're not in the same room all day and we have the window open, so it's not a smoke-filled room.'
After the shadows started creeping onto the screen, Mr Defty sent pictures to the TV manufacturer.
When he had not heard anything for two weeks, he phoned Panasonic who told him, after an investigation, they would not be fixing the television.
'They said they wouldn't be fixing the TV because of nicotine smoke. It's disgraceful. They should be replacing the screen. It's wrong.'
He added: 'I'm not buying another thing from Panasonic again and we've told our friends and family not to either. We used to get everything from them, but not any more.'
Turned off: Mr Defty has urged friends not to buy from Panasonic after they refused to fix his TV - as part of a five-year guarantee - as they said it had been damaged by smoke
When he had not heard anything for two weeks, he phoned Panasonic who told him, after an investigation, they would not be fixing the television.
'They said they wouldn't be fixing the TV because of nicotine smoke. It's disgraceful. They should be replacing the screen. It's wrong.'
He added: 'I'm not buying another thing from Panasonic again and we've told our friends and family not to either. We used to get everything from them, but not any more.'
Turned off: Mr Defty has urged friends not to buy from Panasonic after they refused to fix his TV - as part of a five-year guarantee - as they said it had been damaged by smoke
USE SOFT MICROFIBRE CLOTH TO CLEAN TV, CLEANING EXPERTS SAY
A spokesman for Panasonic said the TV was taken to one its approved service centres and added: 'Upon investigation and receipt of photographs the service centre advised that there was evidence of smoke ingress and a smell was also present which seemed to have caused the shadowing in the panel.
'Unfortunately this meant that the fault was not covered by the extended five-year warranty.
'The exposure to nicotine is classed as an environmental cause of damage. This, unfortunately, is not something that is classed as a manufacturing defect and was therefore not covered for repair by Panasonic.'
The spokesman added: 'Our television sets are not sealed units, in that they have vents built in.
'In order to cool the panel - the screen - the television injects air from its surrounding environment and this is passed through to the viewing panel.
'The panel is manufactured with many layers of diffusers; when the set is exposed to air that contains nicotine this is subsequently also passed through the television and to the panel, which can then cause damage to the picture quality.
'Usually in these cases the customer is either then presented with the option of having this repaired at a charge, where applicable, or purchasing a new television set of their choice at a cost.'
Since their problems, the couple have bought a new television for £500.
A spokesman for Panasonic said the TV was taken to one its approved service centres and added: 'Upon investigation and receipt of photographs the service centre advised that there was evidence of smoke ingress and a smell was also present which seemed to have caused the shadowing in the panel.
'Unfortunately this meant that the fault was not covered by the extended five-year warranty.
'The exposure to nicotine is classed as an environmental cause of damage. This, unfortunately, is not something that is classed as a manufacturing defect and was therefore not covered for repair by Panasonic.'
The spokesman added: 'Our television sets are not sealed units, in that they have vents built in.
'In order to cool the panel - the screen - the television injects air from its surrounding environment and this is passed through to the viewing panel.
'The panel is manufactured with many layers of diffusers; when the set is exposed to air that contains nicotine this is subsequently also passed through the television and to the panel, which can then cause damage to the picture quality.
'Usually in these cases the customer is either then presented with the option of having this repaired at a charge, where applicable, or purchasing a new television set of their choice at a cost.'
Since their problems, the couple have bought a new television for £500.
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